Thank you for shopping at Trinyza LLC! We’re committed to delivering your new cat tree or condo quickly and efficiently. Please review our shipping policy below.
Order Processing Time All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking information when your order has shipped.
Shipping Destinations At this time, Trinyza LLC only ships to addresses within the United States. We do not offer international shipping.
Shipping Rates & Delivery Estimates We offer a single, simple shipping option for your convenience:
- Standard Shipping:
- Cost: FREE
- Estimated Delivery Time: 3-7 business days
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Business days mean Monday to Friday, excluding holidays. Please note that while we strive to deliver within these estimates, unforeseen delays (such as weather, carrier issues, or high volume periods) can occasionally occur.
Free Shipping We are pleased to offer FREE Standard Shipping on all orders, with no minimum purchase required.
Order Tracking Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track the status of your shipment.
Lost or Damaged Shipments Trinyza LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If you need assistance, please contact us at support@trinyza.com.
Incorrect Shipping Information It is the customer’s responsibility to ensure the shipping address is entered correctly. Please double-check your shipping information before completing your purchase. If a package is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for any additional shipping costs to reship the item.
Contact Information If you have any further questions about your order or our shipping policy, please contact us:
- Email: support@trinyza.com
- Phone: +1 (555) 123-4567
- Business Address: 201 Cumberland St E , Cowan, TN 37318, US
- Customer Service Hours: Monday-Friday 9AM-5PM EST