Trinyza’s Hassle-Free Return & Refund Policy: Travel Worry-Free with Us 🧳

At Trinyza, we’re committed to making your travel smooth, stylish, and stress-free. We understand that sometimes a product might not meet your expectations — and that’s completely okay! That’s why we’ve designed a customer-first return and refund policy, so you can shop with complete confidence. Enjoy 30-day hassle-free returns and FREE return shipping on all eligible luggage purchases.

We believe in quality, comfort, and your complete satisfaction — that’s our promise to you.

1. Return Policy Overview: 30 Days to Decide, Worry-Free! 📅

You have 30 days from the delivery date to decide if your Trinyza luggage is the right fit for your journey. If you’re not satisfied, you can return the item for a full refund or exchange. No stress, just smooth returns — just the way travel should be.

2. What Can Be Returned: Keep it Easy

We like to keep things simple. You can return:

• Unused and Undamaged Luggage: Items must be unused, unrolled, and in their original condition.

• Original Packaging: Please return the luggage in its original packaging with all tags, accessories, and manuals included.

• Proof of Purchase: An order number or confirmation email is required to process your return.

Not Eligible for Return

• Luggage that has been used, damaged, or shows signs of wear and tear.

• Customized or monogrammed luggage items.

3. Return Process: Simple Steps for Smooth Returns 🔁

1. Contact Us
   Email us at contact@trinyza.com or call us at (213) 413-4441 during business hours (Mon–Fri, 9 AM – 6 PM EST) to initiate your return. Let us know the reason — it helps us improve!

2. Receive Your FREE Return Label
   We’ll send you a prepaid shipping label by email.

3. Pack It Properly
   Repack the item in its original packaging with all accessories included. Seal the package securely.

4. Ship It Back
   Attach the return label and drop off the package at your nearest carrier location (FedEx or UPS).

5. Get Your Refund or Exchange
   Once received, we’ll process your return within 5–7 business days and notify you via email.

4. Refund Details 💳

• Refund Method: We’ll issue your refund to the original payment method used.

• Processing Time: Refunds typically take 5–7 business days after we receive your return. Times may vary depending on your bank or card provider.

5. Exchange Policy: Love Another Style? No Problem! 🔄

Changed your mind? Need a different color or size? No worries!

• Eligibility: Exchanges are based on product availability.

• Process: Just follow the return steps above and let us know you’d like to exchange the item.

• Shipping: We’ll ship your replacement at no extra cost.

6. FREE Return Shipping🚚

Yes — return shipping is 100% free on all eligible items. No hidden fees. No fine print. We’ll send you a prepaid label to make your return quick and easy.

7. Damaged or Defective Items? We’ve Got You Covered! 🛠️

If your item arrives damaged or defective, contact us right away at contact@trinyza.com or (213) 413-4441. We may request photos to assess the issue. Based on your case, we will:

• Send a replacement part

• Ship a new product

• Offer a full refund

8. Non-Returnable Items

We cannot accept returns for:

• Used or damaged luggage (unless defective upon arrival)

• Customized/monogrammed luggage

9. International Returns 🌍

At this time, we only accept returns from within the United States.

10. Need Help? Contact Us Anytime! 💬

Have questions or need return assistance?

• Email: contact@trinyza.com

• Phone: (213) 413-4441

• Address: 1390 Bonnieview Ave, Ohio 44107, USA

• Support Hours: Monday – Friday, 9 AM – 6 PM EST

Thank you for choosing Trinyza — where your journey begins with the perfect bag! ✈️