Effective Date: January 1, 2024

At Trinyza LLC (referred to as “Trinyza LLC”, “we”, “us”, or “our”), operating the website https://trinyza.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information from and about you, including:

A. Personal Information You Provide to Us: When you interact with our website, such as placing an order, creating an account, signing up for our newsletter, or contacting customer service, you may provide us with personally identifiable information (“Personal Information”), including but not limited to:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.
  • Payment Information: Details required to process your purchases, such as credit card numbers (processed securely by third-party payment processors) and other financial information. Trinyza LLC does not directly store sensitive payment card information on its servers.
  • Account Information: Username and password if you create an account.
  • Communication Information: Any information you provide when you communicate with us via email, phone (+1 (555) 123-4567), or other methods.

B. Information We Collect Automatically: When you visit https://trinyza.com, we automatically collect certain information about your device and browsing activity. This information may include:

  • Device Information: IP address, web browser type, operating system, and unique device identifiers.
  • Usage Information: Pages you viewed, products you searched for, length of your visit, referral sources, and interactions with our website features.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see “Cookies and Tracking Technologies” section below).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Fulfillment: To process and fulfill your orders for Pet Supplies, specifically Cat Trees & Condos, including processing payments, shipping products, and providing order confirmations.
  • Communication: To communicate with you about your orders, provide customer support (Monday-Friday 9AM-5PM EST), respond to your inquiries, and send you updates or promotional offers (if you have opted in).
  • Account Management: To manage your registered account on our website.
  • Website Improvement: To understand how our website is used, analyze trends, and improve the functionality, performance, and user experience of https://trinyza.com.
  • Security and Fraud Prevention: To protect the security and integrity of our website, prevent fraudulent transactions, and comply with legal obligations.
  • Marketing (with consent): To send you marketing and promotional communications about our products and services that we believe may be of interest to you, where you have provided your consent. You can opt out of these communications at any time.

3. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for their direct marketing purposes without your explicit consent. We may share your information with:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing (e.g., for Credit/Debit Cards like Visa, Mastercard, Amex), shipping (e.g., to deliver your orders), website hosting, data analysis, email delivery, and customer service. These service providers have access to Personal Information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of the information.
  • Legal Compliance: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe such action is necessary to comply with legal processes, protect our rights or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity. We will notify you of any such change of ownership or control of your Personal Information.
  • With Your Consent: We may share your information with other third parties with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information.

  • What are Cookies? Cookies are small data files placed on your device or computer and often include an anonymous unique identifier.
  • Why We Use Them: We use cookies to:
    • Help our website function correctly (e.g., remembering items in your shopping cart).
    • Understand how you use our site, which helps us improve your shopping experience.
    • Remember your preferences.
    • Provide personalized content and advertisements.
  • Managing Cookies: Most web browsers are set to accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on where you reside, you may have specific rights regarding your Personal Information, including:

  • Access: You have the right to request access to the Personal Information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you.
  • Deletion: You have the right to request that we delete your Personal Information, subject to certain exceptions (e.g., to complete a transaction, comply with legal obligations).
  • Opt-Out of Marketing: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable laws.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us, and we will take steps to remove that information from our systems.

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

By Email: support@trinyza.com By Phone: +1 (555) 123-4567 By Mail: Trinyza LLC, 201 Cumberland St E , Cowan, TN 37318, US Customer Service Hours: Monday-Friday 9AM-5PM EST