Welcome to Trinyza LLC! These Terms and Conditions (“Terms”) govern your use of the website https://trinyza.com (“Website”), operated by Trinyza LLC (“Trinyza LLC,” “we,” “us,” or “our”). By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully. If you do not agree with any part of these Terms, you must not use our Website.

1. General

Trinyza LLC is a Limited Liability Company located at 201 Cumberland St E, Cowan, TN 37318, US. We specialize in providing high-quality pet supplies, primarily focusing on pet furniture like cat trees and condos.

2. Privacy Policy

Your privacy is very important to us. Our Privacy Policy, which details how we collect, use, and protect your personal information, is incorporated into these Terms by reference. Please review our Privacy Policy [link to Privacy Policy page – user should ensure this link is added when implementing] to understand our practices.

3. Products and Services

We strive to display our products as accurately as possible, including colors and descriptions. However, we cannot guarantee that your device’s display will accurately reflect the actual product colors. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

4. Ordering and Payment

  • Order Acceptance: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
  • Payment Methods: We accept payment via Credit/Debit Cards (Visa, Mastercard, American Express). All transactions are processed securely. You agree to provide current, complete, and accurate purchase and account information for all purchases made via our Website.

5. Shipping and Delivery

  • Order Processing: Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays).
  • Domestic Shipping Only: We currently only ship within the United States. We do not offer international shipping.
  • Shipping Rates & Times: We offer Standard Shipping for FREE on all orders. Standard Shipping typically takes 3-7 business days after processing.
  • Shipping Delays: Trinyza LLC is not responsible for any shipping delays caused by carriers, weather, or other unforeseen circumstances outside of our control.

6. Returns and Refunds

  • Return Window: We want you to be completely satisfied with your purchase. You may return most new, unused items within 30 days of delivery for a full refund.
  • Return Conditions: Items must be returned in their original condition and packaging. Used, damaged, or altered items may not be eligible for a refund.
  • Return Process: To initiate a return, please contact our customer service team at support@trinyza.com or +1 (555) 123-4567 during our customer service hours. We will provide you with a prepaid return shipping label and instructions.
  • Return Shipping Costs: Trinyza LLC will cover the cost of return shipping by providing a prepaid label.
  • Restocking Fee: We do not charge any restocking fees for eligible returns.
  • Refund Processing: Once we receive and inspect your returned item, we will process your refund to your original payment method within [e.g., 7-10 business days]. You will receive an email notification when your refund has been issued.

7. Customer Service

Our customer service team is available to assist you Monday-Friday from 9 AM to 5 PM EST.

  • Email: support@trinyza.com
  • Phone: +1 (555) 123-4567
  • Address: 201 Cumberland St E, Cowan, TN 37318, US

8. Intellectual Property

All content on this Website, including text, graphics, logos, images, product designs, and software, is the property of Trinyza LLC or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this Website is the exclusive property of Trinyza LLC.

9. User Conduct

You agree not to use the Website for any unlawful purpose or any purpose prohibited by these Terms. You agree not to:

  • Use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website.
  • Obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
  • Engage in any unauthorized use of the Website, including but not limited to, unauthorized entry into Trinyza LLC systems, misuse of passwords, or misuse of any information posted to the Website.

10. Disclaimers and Limitation of Liability

The Website and all products and services delivered to you through the Website are provided “as is” and “as available” without any representations or warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

In no event shall Trinyza LLC, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Trinyza LLC, its officers, directors, employees, agents, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your Internet account.

12. Governing Law

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law principles.

13. Changes to Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes to these Terms constitutes acceptance of those changes.

14. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: Trinyza LLC 201 Cumberland St E, Cowan, TN 37318, US Email: support@trinyza.com Phone: +1 (555) 123-4567